Why do customers leave

Reason#1 -  Customers develop other friendship or relationship
Reason#2 -  Customers get transferred to new locality
Reason#3 -  Customer get competitive advantage over price/values/service and move to another competitor.
Reason#4 -  Customer get dissatisfied with the product
Reason#5 -  Customer are not valued ( Indifference shown to them by business owner/Manager/Employee)


Critical questions to ponder:

1. How often do business research their customer to find out the level of satisfaction with the product and services that they sell!!
2.  Are the front-liner staff members empowered to make decision now or must they seek approval from higher up?




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