Retrospection meeting using Fishbone diagram
Step 1: Identify the Problem Step 2: Work Out the Major Factors Involved Step 3: Identify Possible Causes Step 4: Analyze Your Diagram Depending on the complexity and importance of the problem, you can now investigate the most likely causes further. http://www.mindtools.com/pages/article/newTMC_03.htm http://www.techrepublic.com/blog/tech-decision-maker/create-fishbone-diagrams-with-the-xmind-open-source-tool/