Software the Agile Way....

Customers are afraid that • They won't get what they asked for. • They'll ask for the wrong thing. • They'll pay too much for too little. • They must surrender control of their career to techies who don't care. • They won't ever see a meaningful plan. • The plans they do see will be fairy tales. • They won't know what's going on. • They'll be held to their first decisions and won't be able to react to changes in the business. • No one will tell them the truth. Developers are afraid, too. They fear that • They will be told to do more than they know how to do. • They will be told to do things that don't make sense. • They are too stupid. • They are falling behind technically. • They will be given responsibility without authority. • They won't be given clear definitions of what needs to be done. • They'll have to sacrifice quality for deadlines. • They'll have to solve hard problems without help. • They won't ...

You write emails, facilitate meetings, participate in conference calls, create reports, devise presentations, debate with your colleagues… the list goes on. According to the 7 Cs, communication needs to be: Clear -  What is your purpose in communicating with this person? If you're not sure, then your audience won't be sure either. Concise - S tick to the point and keep it brief.  Concrete - There are details (but not too many!) and vivid facts, and there's     laser-like focus. Correct -C orrect communication is also error-free communication. Coherent -  All points are connected and relevant to the main topic, and the tone and flow of the text is consistent. Complete -  In a complete message, the audience has everything they need to be informed and, if applicable, take action. Courteous -  Courteous communication is friendly, open, and honest. Source -  http://www.mindtools.com/pages/article/newCS_85.htm