Software the Agile Way....

Tip#1 - Spend a few moments to get inside your client’s head.  Talk to them , listen carefully, figure out exactly how you need to package your ideas so that they will choose the option that’s best for their needs. Tip#2 -  Do your research and present your case clearly.  Support your design decisions with data.   Tip#3 - Build a Product backlog with clear acceptance criteria  Tip#4 -  Be specific about the project’s deliverable and outcomes, and protect yourself by       having a solid terms and conditions agreement in the event of out-of-scope work.   Tip#5- Empower team to openly share the gaps and changes in the system the client is suggesting so that you can set expectation with client for successful delivery. Tip#6- Identify the risks (Uncertainty/ambiguity in Environment,Technology,Domain) and keep a plan for this and inform to client. This can be updated on a regular DSM ( daily scrum meetings) or from Refinement meetings. Tip#7 - Communication managem

Reason#1 -  Customers develop other friendship or relationship Reason#2 -  Customers get transferred to new locality Reason#3 -  Customer get competitive advantage over price/values/service and move to another competitor. Reason#4 -  Customer get dissatisfied with the product Reason#5 -  Customer are not valued ( Indifference shown to them by business owner/Manager/Employee) Critical questions to ponder: 1. How often do business research their customer to find out the level of satisfaction with the product and services that they sell!! 2.  Are the front-liner staff members empowered to make decision now or must they seek approval from higher up?